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LEGAL

Terms & Conditions.

Last updated: June 2026

These Terms of Service ("Terms") govern your use of the The Playground website and facilities. By booking a session or using our site, you agree to these Terms.

Terms of service.

Bookings

  • All bookings are subject to court and slot availability.

  • A booking is confirmed only once payment is received and you receive a confirmation.

  • You must arrive on time; sessions end at the booked slot regardless of start time.
     

Payments

Prices are shown at the time of booking and may change without notice. Payment is taken at the time of reservation through our secure payment provider.

Third-Party Bookings
Any booking, reservation, or service facilitated through a third-party platform, partner, vendor, or service provider shall be subject to the respective third party's cancellation, refund, rescheduling, and booking policies. The Company shall not be responsible for any refunds, cancellations, modifications, or disputes arising from such third-party bookings, and users agree to comply with the applicable terms and conditions of the respective third party.
 

Cancellations & refunds

  • Cancellations made at least 24 hours before the slot are eligible for a refund or free reschedule.

  • Cancellations within 24 hours, or no-shows, are non-refundable.

  • If we cancel a session (e.g. for maintenance or weather), you will be offered a full refund or an alternative slot.
     

Use of facilities

  • Players use the facilities at their own risk and must follow staff instructions and posted rules.

  • Appropriate sportswear and non-marking footwear are required on the courts.

  • We reserve the right to refuse entry or end a session for unsafe, abusive or damaging behaviour.
     

Liability

The Playground is not liable for personal injury, loss or damage to personal belongings except where caused by our proven negligence. We recommend players ensure they are fit to participate.
 

Conduct

You agree to treat staff, other players and equipment with respect. Any damage to facilities or equipment caused by misuse may be charged to the responsible party.
 

Changes to these Terms

We may update these Terms from time to time. The latest version will always be posted on this page.
 

Contact

Questions about these Terms? Reach us at hello@theplaygroundarena.in or via our contact page.

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